Frequently asked questions

You can book in three ways: online through our web booking system, in the Western Cars app for iPhone and Android, or by calling 01444 440 440. The phone line is answered 24 hours a day.

All contact options

Yes. Western Cars operates 24 hours a day, seven days a week, and you can call at any time. There is no extra charge for out-of-hours journeys, although a surcharge applies on certain dates over Christmas and New Year.

Yes. You can pre-book online, in the app or by phone, and we recommend it for airport transfers and early-morning journeys. We can also take bookings at short notice.

A booking is only confirmed once Western Cars has accepted it and confirmed it to you, for example by email or phone. If you have not received a confirmation, call us to check.

We can arrange for a regular driver to be allocated to you, subject to availability. Ask when you book by phone.

Prices are based on mileage and vehicle type only. Set rates are available for many destinations, including Gatwick, Heathrow and Stansted. Ask for a quote when you book; a quoted price is valid for 24 hours.

You can pay by cash or by any major credit or debit card. Organisations can open an account and pay by monthly invoice. Under the published terms, a £3.00 booking fee applies to payments not made in cash.

Business accounts

Yes. Under the published terms, journeys on 24, 25, 26 and 31 December and 1 January carry a 100% surcharge on published prices.

Terms and conditions

For standard pick-ups the first 5 minutes are free; after that, waiting is charged at 40p per minute for the whole waiting time. Extra stops or diversions cost a minimum of £5.00 each.

We run transfers between Haywards Heath and Gatwick, Heathrow, Stansted, Luton and London City, and can take you to or collect you from other major UK airports.

Airport transfers

Our controllers monitor your flight so the driver arrives for your actual landing time. Airport collections include 60 minutes of free waiting from the time the flight lands, and there is no additional charge for flight delays. After the free period, waiting is charged at 40p per minute.

Yes, on request. Give us your flight details when you book and your driver will wait in arrivals holding a board with your name on it.

The fleet includes saloon and estate cars, six, seven and eight-seat vehicles, executive cars and vehicles with wheelchair access. Tell us how many passengers and how much luggage you have so we can send the right one.

Saloon and estate cars carry up to four passengers and their luggage. For larger parties, book a six, seven or eight-seat vehicle.

Yes, the fleet includes wheelchair-accessible vehicles. Please ask for one when you book, ideally by calling 01444 440 440, so a suitable vehicle can be allocated.

Under the published terms, animals are not carried, with the exception of registered guide dogs.

Call 01444 440 440 as early as you can. Under the published terms, cancelling more than 24 hours before the booked time costs £10.00; between 3 and 24 hours before costs 50% of the quoted price; and with less than 3 hours' notice the charge is 100% of the quoted price.

Full cancellation terms

Call 01444 440 440 or email info@westerncars.co.uk. We want every customer to be satisfied with the service and take comments and complaints seriously.